Support
Questions, problems, or feedback — email us at {support@splitproof.app}. A real person reads it. Common questions below.
FAQ
How do invites work?
The group organizer shares an invite link. Tapping it opens Splitproof (or the app store if you don't have it yet) and adds you to the group. Invite links are private to your group — don't post them publicly.
Someone added me to a group but I don't have the app. What am I?
You're what we call a ghost member: your name and share of expenses are tracked so the group's math works, but you have no account and nothing to install. If you later install the app, you can claim your name and see everything yourself. Or never install it — that's fine too.
How does multi-currency work?
Each trip has one settling currency. Every expense keeps its original amount and currency forever, converted using the exchange rate from the day of the expense (a daily published reference rate). You can override the rate on any expense — useful when your card statement disagrees. Nothing is ever converted destructively; the original is always there.
Why does the settlement plan tell me to pay someone I never split with?
The simplified plan reduces the number of payments needed, which can route money through people you didn't directly transact with. Tap any suggested payment to see exactly which expenses produced it, or switch to the raw view to see direct debts only. Your total never changes between the two views — pick whichever your group prefers.
Does it work offline?
Yes. You can add and edit expenses with no connection; everything syncs when you're back online. Entries waiting to sync show a small pending badge.
How do I export my data?
Group screen → menu → Export CSV. Free, works offline, includes expenses, settlements, and balances.
How do I delete my account?
Settings → Delete account, in the app. Your sign-in and email are deleted permanently. Expenses you were part of remain in your groups under your display name (otherwise everyone else's balances would break) — the same way ghost members work. Details in the Privacy Policy.
Something looks wrong with a balance.
Every balance is computed from the visible expense list — tap through any number to see the expenses behind it. If the math itself looks wrong (it shouldn't be able to be), email us with the group name; we take that seriously.
Contact
Email: {support@splitproof.app}
Please include: device (iPhone/Android), app version (Settings → About), and what you expected vs. what happened. Screenshots help.
We aim to reply within {2 business days}.